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FAQ & Troubleshooting
Common questions, permission issues, scan problems, and billing topics — answered in one place.
General
What is IdentityOps?
Is IdentityOps affiliated with Microsoft?
Does IdentityOps make changes to my tenant?
Is there an API?
Access & Permissions
What permissions does IdentityOps need?
I can’t grant admin consent
Consent was blocked by a policy
How do I revoke access?
Scanning
My scan failed
My scan is taking a long time
I’m missing some data after a scan
How often should I scan?
Billing
What plans are available?
How do I change my plan?
What happens to my data if I cancel?
Do you offer MSP pricing?
Data & Privacy
What data does IdentityOps store?
Where is my data stored?
Can I request data deletion?
Is my data shared with anyone?