Support
We'll get you to the right place in under 30 seconds.
Most questions are resolved within one business day.
What do you need help with?
🔐Security or permissions
Trust Center
Billing or plan changes
Pricing
Setup or usage
Documentation
Offboarding or data deletion
Trust Center
Documentation
Follow setup guides, understand scan results, and learn how each governance module works.
View Docs →
Security & Access
Review required permissions, revoke access instantly, or prepare for a security review.
Trust Center →
Billing & Plans
Change your plan, download invoices, or compare what's included at each tier.
View Pricing →
Offboarding
Remove IdentityOps from your tenant and understand the 30-day data retention timeline.
Trust Center →
Privacy & Data
See exactly what we store, how it's handled, and how to request full deletion.
Privacy Policy →
Contact support
Response times
General support≤ 1 business day
Pro tenantsPriority handling
Security inquiriesAcknowledged within 48 hours
Common help topics
Admin Consent & Permissions
How delegated Graph access works and what’s required
Understanding Risk Scores
How IdentityOps evaluates app and credential risk
License Waste & Savings
How savings estimates are calculated across SKUs
AI Risk Intelligence
How risk explanations, forecasting, and guidance work — deterministic, no LLM
Billing & Subscriptions
Plan changes, invoices, and upgrades
User Access & Roles
Managing admins and viewers within your tenant
Data Deletion & Privacy
How to request full data removal and offboard
MSP & Enterprise Support
Managing multiple tenants, consolidated billing, or client isolation?
IdentityOps supports MSP workflows and volume pricing.
Contact MSP SalesStill not sure where to go? Email support@identityops.dev and we'll route it for you.